Policies
We value your trust in us with your nails. To ensure that you have the best experience, while also protecting our business, we adhere to the policies below.
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Our Guarantee
We will repair your nails of any chips or if extensions / dipping powder comes off.
The guarantee does not apply if your nails are damaged through no fault of ours.
If you need to activate the guarantee, please let us know immediately. We cannot honour the guarantee if your nail broke within the guarantee period, but you only notified us after the guarantee period is over
Gel Colour - 8 days
Acrylic, Dipping Powder, Polygel, Builder Gel, Apres Gel - 10 days
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Appointments & Cancellations
Booking: Appointments can be made online, by phone, or in person. Walk-ins are welcome based on availability.
Late Arrivals: Please arrive on time. If you are more than 10 minutes late, your appointment may need to be rescheduled or modified.
Cancellations & No-Shows: We require at least 10 hours’ notice for cancellations or rescheduling. No-shows will be charged a cancellation fee $25. If this happens more than 3 times, we will require a $25 deposit for future bookings.
Deposits: Some services may require a non-refundable deposit to secure your booking.
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Service Policies
Refunds: We do not offer refunds on services, but we will gladly correct any issues within the guarantee period.
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Nail Health: We reserve the right to refuse service if a client has a nail or skin condition that may affect health and safety.
Payments & Pricing
We accept cash, credit/debit cards, and digital payments (such as Apple Pay, Google Pay, etc.).
Prices are subject to change without notice.
Salon Etiquette
Personal Belongings: We are not responsible for lost or damaged personal items.
Behavior: We maintain a respectful and professional environment. Any rude or inappropriate behavior will not be tolerated.
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Vouchers
Vouchers expire 1 year after purchase. If you lose your voucher, we may choose to replace it. Vouchers are not redeemable for cash.
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