At Nail Garden we strive our best to provide high quality service and we treat you with courtesy and respect. The purpose of these policies is to advise you as our customer as to the services that can be expected from our nail salons, and the steps and procedure that can be taken if you are not satisfied with the services you receive.
Our Guarantee
We will repair any chips on your nails, or if extensions comes off.
The guarantee does not apply if your nails are damaged through no fault of ours.
If you need to activate the guarantee, please let us know immediately. We cannot honour the guarantee if your nail broke within the guarantee period, but you only notified us after the guarantee period was over
Gel Colour - 8 days
Polygel, Builder Gel, Apres Gel - 10 days
Refund Policy
We want you to love your nails. If anything isn't right, tell us before you leave and we'll fix it on the spot. If a chip or lift appears later, our guarantee covers free repairs within the guarantee period.
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Because a nail service is carried out in person and can't be returned, we don't offer refunds for change of mind or for a result you approved at your appointment. Please check your nails and raise any concerns before you leave.
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None of this affects your rights under the Consumer Guarantees Act 1993. Either way, talk to us first and we'll do our best to sort it out.
Appointments & Cancellations
Booking: Appointments can be made online, by phone, or in person. Walk-ins are welcome based on availability. To avoid disappointment, please do your best to book an appointment before visiting our salon.
Late Arrivals: Please arrive on time. If you are more than 10 minutes late, your appointment may need to be rescheduled or modified.
Cancellations & No-Shows: We require at least 10 hours’ notice for cancellations or rescheduling. No-shows will be charged a cancellation fee of $30. If this happens more than 2 times, we will require a full deposit for future bookings. Please note that we incur a cost when we roster staff to serve you, and then you don't show up.
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Deposits: Some services may require a non-refundable deposit to secure your booking.
Nail Health Policies
We reserve the right to refuse service:
If a client has a nail or skin condition that may affect health and safety;
Anyone with open or infected wounds on the treatment area;
Anyone with a nail condition or in ill health that we suspect may be contagious, or we fear could be further harmed by our services;
Diabetes Client: Please inform to our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
Payments & Pricing
We accept cash, credit/debit cards, and digital payments (such as Apple Pay, Google Pay, etc.).
Prices are subject to change without notice.
Salon Etiquette
Personal Belongings: We are not responsible for lost or damaged personal items.
Behavior: We maintain a respectful and professional environment. Any rude or inappropriate behavior will not be tolerated.
Vouchers
Vouchers expire 3 year after purchase. If you lose your voucher, we may choose to replace it. Vouchers are not redeemable for cash.
Policies
We value your trust in us with your nails. To ensure that you have the best experience, while also protecting our business, we adhere to the policies below.
